Mercure Exeter Southgate Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,083 أراء

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

نظام تحديد المواقع العالمي (GPS):50.720332, -3.528424

الهاتف
فاكس +44 1392 413549

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,083 أراء

تقييم TripAdvisor  4.0/5  3,129 أراء

2024 شهادة تميّز

Check out.

ملاحظة Tripadvisor 4.0/5

eric t تقييم TripAdvisor المعتمد

Very nice hotel. We were a family booking for 4 rooms, 2 for 3 nights and 2 for 1 night. On check out I went to pay for my 3 night stay to be told the night shift had already charged my card. I asked to check the bill and I had been charged 3 nights car parking. This should have been on one of the other bills who drove me there. I had not filled in any details of the car when I checked in. This was corrected but the refund will take 7 to 10 days to come through. There was then confusion when my sister came to pay for the other 3 rooms as to what had been charged to whom. This system of the night shift doing the charging just caused confusion. I have stayed at many hotels around the world and you always check the bill and pay on leaving.

Great hotel, shame about £10 charge to use the pool

ملاحظة Tripadvisor 5.0/5

Jinny15 العائلات - تقييم TripAdvisor المعتمد

We had another great weekend staying at this hotel. Was very disappointed that since April 2024, they are now charging £10 per person to use the pool. We had an incident just after we checked in which was quickly reported to Jake, the Duty Manager. Jake listened to my concerns in a professional and reassuring way and made sure we enjoyed our stay. We are looking forward to coming back later in the year.

Thank you for leaving a review and I am very happy to hear you enjoyed your stay. We look forward to seeing you again later in the year. Kind regards Jake Mountford | Duty Manager

Long weekend break in suite room

ملاحظة Tripadvisor 3.0/5

S3416TOmd العائلات - تقييم TripAdvisor المعتمد

Great location next to centre and withing easy walking distance. Good car park size. We had the suite but extra bed and sofa bed mattress really tired and made for an uncomfortable sleep. Pool was lovely and heated with jacuzzi and sauna. Breakfast was good but service poor as too often food would run out, made my mistake with our vegetarian order, and if only staff tried smiling more in general.

Thank you for leaving a review and are glad to see overall you enjoyed your stay. I will discuss your feedback with the departments involved and we hope you stay with us again soon. Kind regards Jake Mountford | Duty Manager

Dirty and tired

ملاحظة Tripadvisor 1.0/5

K T تقييم TripAdvisor المعتمد

We had 4 rooms and 3 of them were in poor condition and dirty. Dirty footprints on the walls, numerous cobwebs covered in dust hanging from the ceiling, the previous guests used cups and spoons in the room, broken showers, heavily stained carpets! When we checked in at 3pm there were used dishes and empty bottles in the corridor. At 8.30 am on the way to breakfast the following morning I reported the dishes to reception. Nothing was done about them. After breakfast the housekeeping were cleaning the rooms in the corridor and ignored the dirty dishes. We checked out at 11 and the dishes were still there on the floor in the corridor. While we were also getting ready to leave housekeeping came into the room without knocking. On a positive note had a great nights sleep. Really comfy bed and the bedding appeared to be clean 👍

Thank you for leaving a review with us, We are sorry to see that your stay is not up to our usual standard . I will investigate this further and will discuss with the departments involved with your feedback. We hope you will stay with us again. Kind regards Jake Mountford | Duty Manager

Horrible outlook

ملاحظة Tripadvisor 1.0/5

_Jhann26 تقييم TripAdvisor المعتمد

Booked a twin bedded room in February and asked for it to be on a higher floor like we have always had before. When we checked in last week, we were told all twin rooms are now on the ground floor only. I wrote to the hotel manager on our return questioning the new policy, and had a reply from the office manager confirming " Our official twin rooms that are on ground floor" so be aware if you book a twin room at this hotel you look out to a car parked 2 feet from your window or 15 feet away depending if your room faces to the front or rear of the building , either way not a nice outlook. Would not go back there again in a hurry.

Thank you for leaving us a review of your recent stay with us. I am sorry to hear that you were disappointed during your stay. We try to complete all requests, even when booked ahead of time, so I am sorry we weren't able to do that for you this time. I will speak to our Front Office Team to make sure that we are communicating this to our guests. I do hope to welcome you back again in the future. Kind Regards Jenn Howell Operations Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Exeter

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.